Ombudsman’s Message – New Era of Oversight
“The Ombudsman’s intervention serves not only the public interest, but can be in the best interest of the organization as well. Either the organization’s work will be validated by an independent third party, or constructive feedback will be provided that will enable it to address the root causes of complaints and prevent them from recurring.” – Ontario Ombudsman Paul Dubé
The report identifies that the Ontario Ombudsman handled 8 cases related to the Municipality of Brighton during the period between April 1, 2016 and March 31, 2017. However, none of the cases (complaints, enquiries etc.) have so far resulted in an investigation by the Ombudsman’s office. This was confirmed today by Ms. Williamson, Director of Communications.
The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services.
Do you have a complaint about an Ontario government service? Start the complaint process here.